Optimize your customer experience
the Cogia CXM is your center for the entire Customer Feedback Management. All feedback in one place, intuitive and efficient issue management and Extensive analyzes - supported by artificial intelligence.
your headquarters
Use your customers' feedback to improve your products, strengthen customer relationships and increase customer loyalty.
1. Collect
Collect valuable feedback from all touch points. Optional: Create and send your own surveys.
2. Manage
Fast issue management, automatic warnings, time recording, extensive documentation of actions.
3. Analyze
A central dashboard with all relevant KPIs. Reports and charts for a complete analysis.
4. Act
Gathering insights for
the steering committee,
Define measures and
track their implementation.
Unique
Social Media Monitoring
Keep an eye on all touch points. Communicate with all customers on social media and the world wide web.
Powerful BI reporting
Extensive report functions, directly integrated in CXM. Create intuitively with convenient filters.
Safe & reliable
Hosted in a German data center,
certified according to ISO 27001/PCI-DSS.
SLA: up to 98.5% reliability.
Daily backups.
All in one platform
Cogia CXM covers the entire process of data acquisition and analysis.
This allows for a unified, consistent
Interface, fast training and high
data compatibility.